Building productive workplace relationships and conflict resolution

This highly engaging and interactive workshop will cover:

• key concepts relating to effective working relationships and conflict resolution


• how to use emotional intelligence and constructive dialogue to build and maintain effective working relationships in a diverse workforce;


• techniques for dealing with complex situations and difficult personality types and aligning work with organisational goals;


• teamworking frameworks and building a genuine high performance team


• how to prevent conflict from arising and skills for resolving conflict where it does arise;


• frameworks for understanding and managing individual stressors and trigger points


• conflict resolution techniques for self and team and knowing when to refer to mediation or other resolution processes;


• techniques for self-management and maintaining well-being in difficult or stressful situations.